We aim to dispatch all stocked items within 2-4 business days of receiving payment, but please allow up to 5 business days. Our orders are dispatched Monday through Friday only (excluding public holidays). Handling times for all motorcycle tyres may be up to 7 business days.
Estimated Transit Times*
|To||Express Post||Parcel Post|
|ACT||1- 2 business days||2 - 4 business days|
|NSW||1 - 2 business days||2 - 4 business days|
|NT||3 - 4 business days||7 - 10 business days|
|QLD||2 - 3 business days||3 - 5 business days|
|SA||2 - 3 business days||4 - 6 business days|
|TAS||2 - 3 business days||5 - 7 business days|
|VIC||2 - 3 business days||3 -4 business days|
|WA||2 - 4 business days||10 - 17 business days|
*Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of the current performance of Australia Post, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. The actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in the delivery network at the time of posting.
Shipping costs are automatically calculated for your order at checkout.
All orders over the value of $200 will require a signature on delivery.
If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pickup or re-delivery of your order. Alternatively, you can use one of Australia Posts free Parcel Lockers. For more details on using Parcel Lockers, please visit https://auspost.com.au/receiving/alternative-delivery-addresses/use-a-247-parcel-locker
Please be sure to provide us with the correct delivery address and contact number on the checkout page before payment is made.
Please be aware that most courier companies do not accept items heavier than 25kg (dead or cubic – whichever is higher) or longer than 1 metre. All deliveries over 25kg require a commercial address for deliveries as most freight companies will not deliver to private addresses. Please also consider that heavy items may require special lifting and handling equipment. Contact us if this requirement is not available at your delivery location and we will be able to make special arrangements for you.
Our preferred method of delivery for smaller items is via Australia Post. Where possible, please supply a physical delivery address, not a PO Box. This ensures that orders are delivered quicker and easier tracking is available. Alternatively, orders can be collected from the nearest freight depot used by GEO Tyres nominated carrier or feel free to arrange a collection from one of our warehouses, provided the stock is available in that location.
Items marked as freight will be sent from a warehouse that services your area. If the stock is not available in that warehouse, we will use our internal stock transfer system to get the stock there before dispatching it to you. We will also email you and advise of any possible delays. In this instance, a commercial business address is best to be supplied to reduce delivery times.
Please note that we have no control over freight services. Once your items are in the hands of the shipping company, we cannot be held liable for any extended delays. In the likes of public holidays, pandemics, floods, strikes, storms, and road closures can further disrupt freight and thus delivery could take longer under these circumstances.
We will not be held liable for late deliveries. Any purchases that arrive after the estimated delivery time will not be eligible for compensation, this includes but is not limited to Parcel Post and Express Post.
At the present time, we do not ship or post outside of Australia.
RETURN TO SENDER
You will have the full responsibility to provide us with the correct delivery address and contact number on the checkout page before payment.
If your parcel is returned to us due to incorrect address details or any other reason (such as failure to collect the parcel from your local post office/courier depot in a weeks’ time) we will contact you to organise re-delivery of your order once your parcel has been returned to our warehouse. Please note you will be responsible for any additional shipping charges incurred. Return to sender parcels can take up to 2 months to be returned to our warehouse depending on the postal service in the area, so please ensure that your delivery address details are correct before making payment.
If you have doubt or concern for any clarification or information, please contact us before confirming your order.
If your order has not been received after 14 full working days, please firstly contact the carrier/postage company with your tracking details to locate your parcel.
If you do not receive a satisfactory response, please contact us and we will approach the courier/postage company to escalate the missing item(s).