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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our team by phone at 1800 750 510 or via email at sales@geotyres.com.au.



How do I find the size of my tyre?

You can find the size of your tyre on the sidewall. If the sidewall is too scrubbed and the numbers are illegible, check the manufacturers manual to find the factory size.

What number is the rim size?

In most cases, the last one or two digits of a tyre size are the rim size. For example, a 25x10.00-12 will have a 12” rim as the last two digits are the number 12.

I don’t understand my tyre size. Can you please explain?

Tyre sizes can be a little confusing.
Most mower, small skid steers and ATV tyres will have the size written similar to this example: 15x6.00-6. The 15 refers to the height of the tyre, the 6.00 refers to the width and the 6 refers to the rim size. These numbers are all measured in inches.

Tractor, boat trailer, wheelbarrow and trolley tyres are written in a different format.

As an example, the tractor size 7.50-16 is indicating that the 7.50 refers to the width of the tyre and the 16 refers to the rim size.

Boat trailer, wheelbarrow and trolley tyres will often have two numbers at the start with a slash separating them, such as the 4.80/4.00-8. This means that it is a tyre that is a multi-fit size and can fit any 8-inch rim with the numbers 4.00 up to 4.80 stamped on the tyre. Meaning if you have a 4.50-8 tyre for example, you can use the 4.80/4.00-8 tyre as an alternative size. The same applies for trolley and wheelbarrow tyres.

The last number on a size is always going to be the rim size of the tyre.

What does NHS mean?

NHS stands for Non-Highway Service. This means that the tyre is not suitable to be used on asphalt or tarsealed roads. Tyres with NHS written on the sidewall are simply not made to handle the heat that builds up when a tyre is driven at higher speeds and longer durations on sealed roads.

What does PR mean?

PR stands for Ply Rating. The ply rating helps to identify the load carrying capacity of a tyre in terms of plies.

I want an item that is showing as out of stock. Will you be getting it again?

Our stock levels are updated regularly. If there is a product you are interested in but is showing as out of stock, please contact us with the item details and we can look into it further for you.

Do you sell rims?

At the present time, we do not currently sell rims.

Do you sell a complete wheel package?

At the present time, we do not currently sell rims.

Any images that have rims are for representation purposes only and are not included.


How much does delivery cost?

Shipping charges will be calculated during the checkout process. For bulky items, a personalised freight quote is necessary. If you're interested in purchasing bulky items, please contact us, and we'll be happy to provide you with a tailored quote.

Where do you deliver to?

We ship Australia wide! Where some locations are too remote, couriers will arrange a drop to a local depot or store. In this case, the depot will be in contact to advise that your delivery is at their depot.
To avoid any delays or stock being returned to us, please be sure your contact information is correct at the time of ordering.

How long will it take to receive my order?

Estimated transit times are 7-14 working days for delivery.
All orders placed Monday to Friday will be processed 2-5 business days from time of payment clearing.
Orders placed over a weekend (Sat-Sun), or on a public holiday will be processed the following Monday or work day.

What time will my order be delivered?

Since we use a postal service, we cannot give a time on when your order will be delivered.

Can the courier call or text me before delivering my parcel?

Unfortunately, couriers do not offer the option to text or call prior to arrival.

Will I need to sign for my order when it is delivered?

All orders valued $200 and over will require a signature upon delivery. If no one is available to sign for the delivery, it will be taken to the nearest depot or post office, where you need to collect the order from.

Orders that are under $200 will not require a signature. If there is a specific location that you would like your items to be left, feel free to make a note of this on your order.

You can leave a note on your order via the cart page.

Returns and Refunds

What is your refund policy?

If you find that you're unhappy with an item you've purchased from us, we have a 30-day return or exchange policy to make everything right for you. Simply contact us and we can sort everything out. 

See our returns page for more information.

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unfitted, unused, have any labels still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What do I do if I ordered the incorrect product?

If you discover that you have purchased an incorrect item, please get in touch with us immediately. In the event that the order has not yet been shipped, we will be more than happy to make the necessary adjustments to provide you with the item you actually need. However, if your order has already been dispatched, you are welcome to return the item to our warehouse at your own expense.

I have received a faulty item. What do I do?

We aim to provide you with quality products and service at all times, however, if you have purchased an item from GEO Tyres and believe it to be faulty, please get in touch with us at sales@geotyres.com.au within 48 hours of receiving your item. Faulty items should be returned and can either be replaced or refunded.

For more information on returns, please visit our returns page.


Can I pick up my order?

All items, excluding Mitas, Shinko or Heidenau products can be collected from any of our warehouses. Please Contact Us prior to placing any orders requiring pickup.

When do I pay? When I order online or when I pick up my order?

As our warehouse staff do not accept payments for orders, all payments need to made prior to collection. Payments are accepted over the phone, or you can request an invoice and pay online via one of our easy payment methods. Please note that if you choose to pay by bank deposit, the funds need to clear into our account before collection.

How long will my order be held for pickup?

All orders placed for pickup will be held for one week. If you have not collected your order after a week, we will contact you to confirm that it is still required.

Is every item eligible for pickup?

All items are available for pickup excluding the Mitas, Heidenau and Shinko brand tyres and tubes.

Where can I pick up from?

We have 4 warehouse locations around Australia that you can organise a collection from;

Berrinba QLD

Smithfield NSW

Dandenong South VIC

Regency Park SA

Please note that we do not stock every item at all the locations listed above.

I’ve placed an order to pick up from a location that doesn’t have the stock. What now?

If stock is not available in your location, we'll contact you via phone or email to discuss on when your order can be picked up or to set up alternative arrangements.

What are the hours for pickup?

Our opening hours for collection are 9 am to 3 pm, Monday to Friday, excluding public holidays.

By what time should orders be placed for same day pickup?

We do not currently offer same day pickup. If you require the goods urgently, please contact us.

How soon will my order be ready for pickup?

All in-stock items are usually ready the following business day and we'll let you know via email when your order can be picked up.

I was going to collect my order, but now I can’t. What can I do?

If you have placed an order for pickup but for some reason can no longer collect, please contact us so we can make alternative arrangements.

Get in touch

Have questions about your order, or a general enquiry?